Privacy Policy

1. Overview

APPLE MISTAR KE is a technology retailer serving customers in Kenya. This policy applies when you browse our website, contact us, request product information, place an order, or communicate with us through email, phone, WhatsApp, or social media.

We collect and use information only for legitimate business purposes, including responding to requests, processing orders, arranging delivery, and improving our service.

2. Information we collect

Depending on how you use the website, we may collect:

• Identity information: your name and the name of a business or organisation you represent.
• Contact information: phone number, email address, delivery address, and communication preferences.
• Order information: products selected, quantities, prices, delivery details, payment references, and support history.
• Product preferences: selected brand, colour, storage, size, condition, or other product options.
• Communication information: messages, questions, attachments, and feedback that you send to us.
• Technical information: browser type, device information, approximate location, pages viewed, and security logs.

3. How we use information

We may use information to:

• Respond to product enquiries and recommend suitable products.
• Confirm, prepare, and deliver orders.
• Send order updates, support messages, and service notices.
• Verify payments and investigate suspicious or fraudulent activity.
• Maintain website security and troubleshoot technical problems.
• Understand which products and content are useful to customers.
• Improve our catalogue, customer support, marketing, and website experience.

We do not sell customer information to third parties.

4. WhatsApp and third party services

When you choose to order or communicate through WhatsApp, you are also using WhatsApp and its own privacy terms. We share the order details needed to respond to your request. Payment providers, delivery partners, hosting providers, analytics providers, and email services may process information on our behalf.

We expect service providers to protect information, use it only for the service provided, and comply with applicable requirements.

5. Public and optional information

Information you voluntarily publish in a review, social media comment, or other public channel may be visible to others. Please avoid sharing payment credentials, passwords, identity documents, or sensitive personal information in public comments or ordinary messages.

6. Data retention

We keep information for as long as it is reasonably needed to provide services, maintain business records, resolve disputes, meet accounting and legal obligations, prevent fraud, and enforce agreements. When information is no longer needed, we delete it or remove identifying details where practical.

7. Security

We use reasonable administrative, technical, and organisational safeguards to protect information against unauthorised access, loss, misuse, or alteration. No internet service is completely secure. Do not send passwords, card PINs, or one time codes to us.

8. Your choices and rights

Subject to applicable law, you may ask us to access, correct, update, or delete personal information we hold about you. You may also ask us to explain how information is being used or object to certain communications. We may need to verify your identity before completing a request.

9. Children

Our website is intended for general shoppers and businesses. We do not knowingly collect personal information from children who are not able to consent under applicable law. A parent or guardian may contact us if they believe a child has submitted information.

10. Policy changes

We may update this policy when our services, technology, or legal obligations change. The date at the top of this page shows when the latest version was published. Continued use of the website after an update means you acknowledge the updated policy.

11. Contact us