Refund Policy

1. Contact us promptly

Inspect your order when it arrives and contact us as soon as possible if it is damaged, incorrect, incomplete, or does not match the confirmed product option. Include your order details, a description of the issue, and clear photographs or video where useful.

2. Eligible issues

Subject to verification, we may offer a repair, replacement, exchange, price adjustment, or refund where:

• The wrong product or confirmed option was supplied.
• The order arrived with missing parts or visible damage that was not caused after delivery.
• The product has a verified fault covered by the applicable warranty.
• We cannot supply a confirmed product or an agreed replacement.

3. Change of mind

Change of mind returns are considered only where the product is unused, complete, undamaged, in original packaging, and suitable for resale. Some products may not qualify because of activation, personalisation, hygiene, software licensing, or other product specific restrictions. Contact us before sending anything back.

4. Conditions for return

• Contact us first and wait for return instructions.
• Include accessories, manuals, packaging, and proof of purchase where applicable.
• Do not send a product to an unconfirmed address.
• Do not remove serial numbers or alter the product.
• Back up personal data and remove accounts before returning a device.

5. Inspection and outcome

Returned products may be inspected to confirm the reported issue, condition, serial number, and order details. Inspection does not remove any rights you have under applicable consumer protection law. We will communicate the available outcome after review.

6. Refund timing and method

Approved refunds are normally sent through the original payment method or another method agreed with you. Processing time depends on the payment provider and banking or mobile money systems. Delivery charges may be non refundable unless the issue was caused by us or applicable law requires otherwise.

7. Warranty and service

Where a product has a stated warranty, warranty service may be the first remedy for a verified fault. Warranty coverage can exclude accidental damage, liquid damage, misuse, unauthorised repair, normal wear, software issues, or missing proof of purchase. The specific warranty terms provided with the product apply.

8. Cancellations

Ask to cancel as soon as possible. We may cancel before dispatch where the order has not been processed. Once a product has been dispatched, delivered, configured, or sourced specifically for you, cancellation may be subject to the return conditions above.

9. Contact us