Shipping Policy

1. Where we deliver

We primarily serve Nairobi and other locations in Kenya. Delivery availability depends on the product, destination, courier coverage, security requirements, and the information provided with the order.

2. Delivery options

Depending on your location and order, we may offer courier delivery, doorstep delivery, collection, or another agreed method. The available option and delivery charge are confirmed before the order is finalised.

3. Processing time

Orders are prepared after product, option, stock, and payment details have been confirmed. Preparation may take longer for products that require sourcing, configuration, inspection, or transfer from another location.

4. Delivery estimates

Any delivery time provided is an estimate, not a guarantee. Timing can be affected by traffic, weather, public holidays, courier capacity, security checks, incorrect contact information, or circumstances outside our reasonable control.

5. Customer responsibilities

• Provide a complete and accurate delivery address.
• Provide a working phone number and respond to delivery communication.
• Ensure someone authorised is available to receive the order.
• Check the package and product condition at delivery where practical.

6. Failed delivery

If delivery fails because the address is incomplete, the recipient is unavailable, or the phone cannot be reached, an additional delivery attempt or charge may apply. We will contact you to agree on the next step.

7. Damage or missing items

Contact us as soon as possible if a package arrives visibly damaged, opened, incomplete, or with the wrong product. Keep the packaging and provide photographs or other information that helps us investigate with the courier.

8. Contact